FREQUENTLY ASKED QUESTIONS
HOW TO SET UP MY NEW Z-SLEEP MATTRESS
Step 1: Open the box and slide the mattress out.
Step 2: Remove the plastic sleeve and unfold your mattress on your desired sleeping foundation.
Step 3: Gently cut and remove the 2nd plastic layer.
Step 4: Wait a few minutes, or possibly more, and sleep easy on your new Z-Sleep mattress.
*Note: Remember you can adjust the zones any time you like!
HOW DOES THE 100 NIGHT TRIAL WORK?
After you order your Z-Sleep mattress, we’ll ship it right to you for free. Try it out in your home for 100 nights. If you don’t love it within the first 100 nights, we’ll will pick it up from the delivery address for free.
DOES Z-SLEEP NEED A BOX SPRING FOUNDATION
Z-Sleep was designed to be used on any flat surface, directly on the floor, a platform bed, slats, or box spring/foundation.
HOW MUCH CAN A Z-SLEEP MATTRESS HANDLE?
Z-Sleep is designed to support between 400 – 500 lbs. without losing its shape. Heavier weight may cause some indentations over time.
DOES YOUR MATTRESS SLEEP HOT?
Z-Sleep's quilted top including the fabric and the most unique and proprietary foam is the most advance technology to keep things cool. We also have an option to add special inserts for very hot sleepers.
HOW DO I GET THE MATTRESS BACK INTO THE BOX?
You don’t. We pick it up fully expanded. If you are not completely satisfied with your sleeping experience within the first 100 nights, we will arrange for a free pickup and removal of your Z-Sleep mattress.
HOW DOES THE MATTRESS DELIVERY WORK?
We designed the Z-Sleep mattress so that we can compress and pack your mattress into a box and ship your mattress free to your doorstep.
HOW LONG BEFORE I RECEIVE MY NEW MATTRESS?
The Z-Sleep mattress typically arrives at your doorstep within 1-3 business days following your order. The fastest in the industry.
HOW LONG DOES THIS MATTRESS TAKE TO RECOVER?
Once you open the box, your mattress will do most of its expanding in the first 1-5 hours and will fully expand within 24-48 hours.
HOW DOES CUSTOMIZATION WORK?
Once you open the box, your mattress will do most of its expanding in the first 1-5 hours and will fully expand within 24-48 hours. After the mattress is completely expanded lie down on the side you will sleep on. Make sure you are in your sleeping position. If it isn't perfect, unzip the cover and turn the section over and repeat the process.